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Privacy Policy

Last updated: March 2026

1. Who I am

I am Francesca Walsh, a counsellor and psychotherapist based in Cheshire. I am the data controller for all personal information collected through this website and during the provision of my counselling services.

Contact: enquiries@francescawalshcounselling.co.uk

2. What data I collect

I may collect and process the following types of personal data:

  • •Contact information: Name, email address, phone number (if provided)
  • •Booking information: Appointment dates and times
  • •Communication: Messages you send via the contact form or email
  • •Health data: Information you share during therapy sessions (special category data)
  • •Payment information: Transaction records (I do not store full card details)

3. Why I collect your data (lawful basis)

I collect and process your data for the following purposes:

  • •Contract: To provide the counselling services you have requested
  • •Legitimate interests: To respond to enquiries and manage bookings
  • •Explicit consent: For processing health-related data (special category data under GDPR)

Health data is classified as “special category” data under GDPR and requires explicit consent. You will be asked to provide this consent before we begin working together.

4. How I protect your data

I take the security of your data seriously. Measures include:

  • •Encrypted storage for clinical records
  • •Secure, password-protected devices
  • •Secure video platform for sessions
  • •Regular security updates and backups

5. Who I share your data with

I do not share your personal data with third parties except:

  • •Service providers: Booking system, payment processor, video platform (as data processors acting on my instruction)
  • •Clinical supervisor: Anonymised case discussion for professional development
  • •Legal requirements: If required by law or court order
  • •Safeguarding: If there is serious risk of harm to you or others

6. How long I keep your data

  • •Enquiry data: Deleted if no engagement after 6 months
  • •Client records (adults): 7 years from end of therapy
  • •Client records (under-18s): Until age 25, then 7 years
  • •Financial records: 6 years (HMRC requirement)

7. Your rights

Under GDPR, you have the right to:

  • •Access: Request a copy of your personal data
  • •Rectification: Ask me to correct inaccurate data
  • •Erasure: Ask me to delete your data (subject to retention requirements)
  • •Portability: Receive your data in a transferable format
  • •Object: Object to processing in certain circumstances
  • •Withdraw consent: Withdraw consent at any time (as easy as giving it)

To exercise any of these rights, please contact me at enquiries@francescawalshcounselling.co.uk.

8. International transfers

Some of my service providers (booking system, video platform) are based outside the UK. Where data is transferred internationally, appropriate safeguards are in place (Standard Contractual Clauses or equivalent).

9. Cookies

This website uses essential cookies for functionality. Analytics cookies, if used, are privacy-friendly and do not track you across websites. You can control cookies through your browser settings.

10. How to complain

If you have concerns about how I handle your data, please contact me first at enquiries@francescawalshcounselling.co.uk. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

11. Changes to this policy

I may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.